I have been staying in this hotel chain for more than 10 years and have never had such treatment from any of their management. She mistreated me and used inappropriate language. They understood my concerns and genuinely provided solutions. I was shocked by the Hotel Manager's (Adele)attitude when l brought all this up to her attention. I called and complained about the situation. I was expecting him to provide a solution to my concern. He was upset with my request and replied rudely like we change our bed sheets and towels at home on an everyday basis. I didn't want to stay in the same room unless they provide me with clean sheets and towels. Larry said that he was alone and he couldn't help me. I was disappointed and promptly notified the front desk for clean towels and bed sheets. I was on a business trip, but my room cleaning service was not as it was in the past. I recently stayed at this beautiful hotel in Wiston-Salem. So it had to be really bad for me to bother reporting it and writing this.… I am appalled at this interaction and have reported this property to Hilton Corporate. Both of these individuals need to be trained if they wish to work in the hospitality industry. When they finally did, they put me on hold indefinitely. They hung up on me mid conversation and would not pick up when I called back. They overcharged me and when I called asking them to correct it, they handled what was an easy issue in the worst possible way. Found front desk staff extremely inexperienced, incompetent, unprofessional & rude. Quality of all the Sevices has nosedived. The new staff has clearly taken this hotel down. Not at all of the standard that belongs in the hospitality industry, worst still a Hilton. I had the worst possible experience ever at this hotel. I have been a loyal Hilton Honors customer for over a decade and have stayed at the Double Tree by Hilton on University Pkwy Winston Salem for years, but after my stay last week, I will never be returning. Hilton Hawaiian Village Waikiki Beach Resort.Hilton Tulum Riviera Maya All-Inclusive Resort.The Westin Reserva Conchal, an All-Inclusive Golf Resort & Spa.Finest Punta Cana By The Excellence Collection All Inclusive.Hotels near Winston-Salem State University.Hotels near Lam Museum of Anthropology, Wake Forest University.Hotels near Friendly Tavern of Winston Salem.Hotels near Rockin' Jump - Winston-Salem.Hotels with Weekly Rates in Winston Salem.Hampton by Hilton Hotels in Winston Salem.InterContinental (IHG) Hotels in Winston Salem.Best Western Plus Hotels in Winston Salem. DoubleTree by Hilton Hotel Winston Salem - University Pool.DoubleTree by Hilton Hotel Winston Salem - University Rooms.DoubleTree by Hilton Hotel Winston Salem - University Features.Hotels near DoubleTree by Hilton Hotel Winston Salem - University.
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